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1300 994 622

Terms and Conditions

Security and Privacy

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by PrimeAvenue, its related companies or by other parties that have licensed their material to PrimeAvenue. Material on Dementia Caring or any Web site owned, operated, licensed or controlled by PrimeAvenue is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of PrimeAvenue. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of PrimeAvenue copyrights, trademarks and other proprietary rights, and is prohibited.

Collection and Use of Information

PrimeAvenue collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information

PrimeAvenue will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will PrimeAvenue sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Cookies

A 'cookie' keeps track of the information you provide such as the products in your shopping cart. PrimeAvenue use cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).

Internet Explorer Users

  1. 1. In an IE browser window, select Tools > Internet Options

  2. 2. Select the Security tab.

  3. 3. Select the Internet zone.

  4. 4. Move the slider to select the Medium security level.

  5. 5. Click the OK button.

Mozilla

  1. 1. Choose Edit and Preferences.

  2. 2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plugins.

  3. 3. Make sure that Navigator is checked to enable JavaScript.

  4. 4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies.

  5. 5. Make sure that one of the three Enable options for cookies is checked.

  6. 6. Click OK.

If you are still having problems please consult your administrator or contact us via email.

Offline Payment

If you are still uncomfortable purchasing online at Dementia Caring, that's fine! You can call our experienced sales team 24 hours from within Australia on 1300 994 622.

Anonymity

PrimeAvenue customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. PrimeAvenue will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Privacy in email

In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. PrimeAvenue does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.

Unsubscribing from PrimeAvenue e-specials

PrimeAvenue customers can elect to receive the PrimeAvenue e-specials by joining as a PrimeAvenue member and opting to receive our plain text or HTML email. At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or email customer service at cs@primeavenue.com.au and request to be removed from our marketing list.

We will promptly remove you from email communications.

Browsers

The PrimeAvenue website supports Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies and pop ups may also effect site functionality.

The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com or netscape.com to obtain information about downloading the latest versions of their browsers.

Trouble Shooting

If you are having difficulties accessing the site or parts of the site check that:

  1. Your cookies and javascript are enabled

  2. Your cache is cleared

  3. You haven't bookmarked secure pages

  4. You have refreshed the page

  5. If you are still experiencing difficulties send an email to our web support area, providing as many details as possible to ensure a prompt and accurate response.

IP Address

For customer security, your IP address has been logged and will be recorded with your purchase details.

Returns and Refunds

Return Policy

Should your products be faulty within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, PrimeAvenue will be happy to resend new set of products. PrimeAvenue reserves the right to request photos or images of the original products. PrimeAvenue requires that any dissatisfaction with the products be communicated to PrimeAvenue Customer Service within 3 days of delivery.

To assist us in quality control, it is our policy to collect the original products. Regretfully, we cannot arrange a resend of products to you if the original products are disposed of or images are unavailable.

Cancellation Policy

Should you need to cancel your order, money will be refunded less a $50 administrative fee, ONLY IF notice is received by PrimeAvenue at min. 24 hours prior to the scheduled delivery date. We are unable to cancel orders that are already prepared and are with our courier for delivery. Cancellations received after the applicable period stated above (ea. if delivery is on the same day) are void. You may opt for the full refund value to be issued in a form of a gift voucher to avoid administrative fee. Call us to discuss your options.

Refunds

As each product is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 1300 994 622 to discuss any queries or concerns you may have in relation to your products sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased, if that form of payment is selected. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.

Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

I. This website is owned and operated by PrimeAvenue Pty Ltd. ABN: 130 035 960

II. PrimeAvenue Pty Ltd trades under PrimeAvenue and Home Caring.

III. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.

IV. PrimeAvenue may amend these terms and conditions from time to time. Any amendment is effective immediately.

2. DELIVERY

Delivery Fee Quote Guarantee

I. Prior to checkout, The PrimeAvenue Group agrees to quote and/or display the delivery fee.

Delivery Times

II. The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.

Saturday Deliveries

III. Depending on the location, Saturday deliveries are available and additional delivery charges may apply. Customers will be informed prior to checkout if a Saturday delivery is possible.

Sunday and Public Holiday Deliveries

IV. Deliveries on Sundays and public holidays are not available, except when stated otherwise.

Special Events Deliveries

V. The PrimeAvenue Group sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.

VI. Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.

Deliveries in Transit

I. The PrimeAvenue Group does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.

II. Proof of Delivery (POD) times are available, if requested.

Products

I. Certain products are dispatched with Australia Post or a third party courier.

II. The PrimeAvenue Group accepts no responsibility for delays associated with Australia Post or the third party courier actions.

III. In the event when the goods are dispatched with Australia Post, the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest Post Office and a calling card will be left notifying the recipient to pick up the goods. This still applies when ‘OK Front Door’ or ‘OK Back Door’ drop option has been selected.

IV. PrimeAvenue uses reputable third party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. PrimeAvenue will work with the customer to assist in resolving any issues that may be a result of a third party failure.

V. In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date. For further information please feel free to contact one of our experienced Customer Service Consultants on 1300 994 622 or email us.

Address Types

I. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. For PrimeAvenue deliveries dispatched to Australia Post, see the above.

II. For business, school and hospital addresses, the PrimeAvenue Group accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

Delivery Guarantee - Metropolitan Areas

I. We guarantee same day for all orders to metropolitan destinations placed before 2pm on weekdays and before 10am on Saturday - based on the local time in the recipient’s time zone.

Metropolitan orders placed before these cut off times are guaranteed to arrive:

by 5pm to a business address, and

by 6pm to a residential address.

DELIVERIES FOR VALENTINE'S DAY - Saturday, 14th February 2015

1.All deliveries to a residential address are guaranteed to arrive by 7pm on 13/02/2015 and 14/02/2015.

2. All deliveries to a business address are guaranteed to arrive by 5pm on 13/02/2015 and 14/02/2015.

3. We do not offer or guarantee any other requests for preferred times of delivery.

4. Delivery of orders to rural addresses, secured buildings or cemeteries cannot be guaranteed.

5. Orders for delivery to rural areas that cannot be delivered same day will be delivered the following business day.

6. Please note that certain products advertised on www.primeavenue.com.au may not be available in certain areas and will be substituted for a product of equal or higher value.

7. It is the responsibility of the customer to ensure they check their invoice and confirm the name and address details of the recipient are complete and correct. It is the responsibility of the customer to ensure that the recipient will be in attendance at the address at the time of delivery. As of 5pm (time in local delivery area), Wednesday 11/02/2015, we are unable to make changes to any orders that are due for delivery on Friday 13/02/2015 & Saturday 14/02/2015.

8.All attachments to Valentine’s Day products are limited to ensure that the product fits inside the presentation box and arrives to the recipient safely. This includes, but is not limited to, chocolates, vases and soft toys such as teddy bears and games.

9.No cancellations are to be made to orders placed for delivery on 13/02/2015 and 14/02/2015 or a 50% administration charge will be charged based on the total cost of the order. Please make sure all order details are correct at time of ordering.

10. A surcharge of $4 will be charged for orders placed on 13/02/2015 which are due for delivery on 13/02/2015 and all orders due for delivery on Valentine’s Day 14/02/2015.

11. Only products shown in the official Valentine's Day range are available to order for delivery on Friday 13/02/2015 and Saturday 14/02/2015.

DELIVERIES FOR MOTHER'S DAY, SUNDAY 10th MAY 2015

At PrimeAvenue, We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 2pm on Friday 8 May and 12pm on Saturday 9 May - based on the local time in the recipient’s time zone.

Orders that are for delivery on Mother’s Day, Sunday 10th May, must be placed before 7pm on Saturday 9th May and the delivery is guaranteed to arrive by 5pm on Sunday 10th May.

We do not offer or guarantee any requests for preferred times of delivery on Friday 8 May, Saturday 9 May and Sunday 10 May. 

In areas where our couriers are unable to deliver on Sundays, but are able to deliver Monday-Saturday - orders will be delivered on Saturday to ensure your Mum receives products for Mother's Day.

Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. PrimeAvenue will make every attempt to contact the sender to arrange an alternative delivery date if this is the case.

A surcharge of $5 will be charged for delivery on Sunday 10 May.

As products are a natural product and subject to seasonal and practical availability, it may be necessary for our florists to make substitutions to products, packaging and merchandise in order to deliver orders on time or where products or products are temporarily unavailable.

In the case where a specific product type or colour is unavailable within the given time frame of delivery, substitutions will be made for products of a similar shape, size and value.  Different product types and colours may be used to ensure delivery on the correct date.

CHANGES/CANCELLATIONS

Please make sure all order details are correct at time of ordering.

As of 5 pm (time in local delivery area) Friday 8 May 2015, we are unable to vary any orders for delivery on Saturday 9th May. 

As of 5 pm (time in local delivery area) Saturday 9th May 2015, we are unable to vary any orders for delivery on Sunday, 10th May. 

As of 5 pm (time in local delivery area) Friday 8 May 2015, we are unable to cancel any orders for delivery on Saturday 9th May and Mother's Day Sunday 10 May 2015.

Due to high demand, some colours and varieties of products may need to be substituted to meet delivery times

3. CUSTOMER OBLIGATIONS

Contact Details

I. Customers must supply The PrimeAvenue Group with a valid phone number and contact email.

II. The PrimeAvenue Group accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

Delivery Address

I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.

II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.

III. The PrimeAvenue Group accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or the PrimeAvenue Group acted reasonably when delivering the goods.

IV. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.

Recipient Details and Personalised Messages

I. The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. The PrimeAvenue Group accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.

II. In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. The PrimeAvenue Group accepts no responsibility for incorrect spelling, grammar or formatting.

4. ALTERATIONS AND AMENDMENTS TO ORDERS

I. We are unable to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or in transit.

II.. The PrimeAvenue Group reserves the right to refuse alterations and amendments.

PrimeAvenue

I. Alterations and amendments must be requested by 1.00pm (EST Sydney Time), the day before the set delivery date.

II. Same day deliveries are only available for PrimeAvenuein certain locations.

III. Alterations and Amendments Disclaimer: during Special Events, including but not limited to, Valentine’s Day, Mother’s Day and Christmas deliveries, all orders are final and The PrimeAvenue Group reserves the right to not accept any alterations, amendments or cancellations of already placed orders.

5. CANCELLATION OF ORDERS

I. Cancellation requests received at min.12 hours prior to the scheduled delivery date for deliveries within Australia, will incur an administration fee of $50.00. Customers may opt for the gift voucher to the full value of the order if they wish to avoid cancellation fees. Please contact our Customer Service on 1300 994 622 (int: +61 400 000 747) to discuss your options.

II. Cancellations received after the applicable period stated above, are void.

III. If the cancellation is authorised the difference will be refunded, within 3 - 5 working days, or at the discretion of the customer’s bank/financial institution.

IV. PrimeAvenue is unable to cancel orders that are already prepared and/or are with a courier for delivery.

6. COMPLAINT POLICIES

PrimeAvenue Complaint Policy

I. Any dissatisfaction with the product(s) must be communicated to Customer Service within two (2) hours of delivery. Australia Callers: 1300 994 622 International Callers: +61 400 000 747.

II. The PrimeAvenue Group reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

PrimeAvenue Complaint Policy

I. In the event that there are damaged goods in the package, please contact Customer Service immediately. Australia Callers: 1300 994 622 International Callers: +61 400 000 747.

II. The PrimeAvenue Group reserves the right to request a photo of the damaged goods and/or a return of the damaged goods to a reply paid address.

8. PRODUCT RANGE

Availability

I. Products in the PrimeAvenue range are not available at all locations. Customers will be informed when a selected product is not available in the delivery location.

II. When a product is unavailable in your chosen location PrimeAvenue may be able to offer you an alternative product. Any orders outside our PrimeAvenue delivery network are 'Nationwide' deliveries which are fulfilled by a third party relay service. These products are unbranded and not packaged in our signature boxes, and their prices may vary depending on location.

III. PrimeAvenue products are available for delivery Australia-wide.

Substitution and Seasonal Availability Disclaimer

I. The PrimeAvenue Group endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.

II. The PrimeAvenue Group reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

Photography and Products

I. For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.

9. PRICING AND TRANSACTIONS

I. All prices quoted, unless otherwise stated, are inclusive of GST.

II. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).

III. Product prices do not include delivery fees.

IV. In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.

We accept payment by Visa, Mastercard, American Express and Diners Club credit cards.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

A surcharge of 3.5% is applicable for payments made with American Express credit cards.

A surcharge of 3% is applied for payments made with Diners Club credit cards.

10. DISCOUNTS

I. Discounts apply to the product value and exclude the delivery charge.

II. Discounts may not be combined with any other offers, discounts or gift vouchers.

III. Discounts may not be redeemed for cash or transferred.

IV. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.

V. Discounts will not be applied to an order after payment has been taken.

VI. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, 'the discount'.

VII. Only one promotion code may be used per order.

11. GIFT VOUCHERS

I. The voucher is redeemable by the bearer for PrimeAvenue, PrimeAvenue merchandise to the value stated on the front of the voucher. 
II. The voucher may not be used after the expiry date as stated on the certificate and is not exchangeable, refundable, replaceable or redeemable for cash, payment of accounts or other gift vouchers or discounts.
III. A minimum purchase value of $49.95 as stated on the gift voucher is applicable. The minimum purchase value is exclusive of delivery fees. 
IV. The voucher is valid for deliveries made within the specified PrimeAvenue Australia delivery network only. 
V. The voucher cannot be used in conjunction with any other promotion, discount or certificate offer. Only one discount will apply per order and it will be the larger discount of the two. 
VI. Limit of one voucher per order applies. 
VII. The PrimeAvenue Group is not responsible or liable for vouchers that are lost or stolen. 
VIII. Gift voucher may only be redeemed on the PrimeAvenue, and Home Caring websites, or over the phone on 1300 994 622. 
X. The PrimeAvenue Group will not redeem a voucher if our records indicate that it has already been redeemed or has not been issued. 
XI.The value of this certificate can only be applied to orders over $49.95 and cannot be applied after your transaction has already been processed and completed. If forgotten, the voucher must be saved and used towards your next purchase. 
XII. Any inconsistencies and issues arising from differences between the terms and conditions listed here and presented on the gift certificate/voucher is at the discretion of The PrimeAvenue Group to resolve. 
XIII. Gift voucher orders placed outside of business hours will be posted on the next business day.
XIV. For orders placed on PrimeAvenue Group websites, voucher discount will be applied once the order has been processed by the consultant.

12. SECURITY AND PRIVACY

Collection and Use of Information

I. The PrimeAvenue Group collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for The PrimeAvenue Group to fulfil an obligation. 
II. Personal data includes, but is not limited to: the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers. 
III. The PrimeAvenue Group does not keep records of customer credit card details. 
IV. For customer security, your IP address has been logged and will be recorded with your purchase details.

Disclosure of Information

I. The PrimeAvenue Group may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships. 
II. The PrimeAvenue Group will not disclose personal information to third parties for marketing purposes without prior authorisation. 
III. Under no circumstances will The PrimeAvenue Group sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Sender Anonymity and Disclosure

I. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
II. The PrimeAvenue Group will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.

Information Storage

I. The PrimeAvenue Group websites utilise cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

Promotional Material

I. Customers can elect to receive promotional material by joining as a Member and opting to receive plain text or HTML emails. 
II. In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

13. FRAUD

I. Any party engaged in illegal activities involving the use of PrimeAvenue Group websites will be subject to civil and criminal sanctions and prosecution. 
II. The PrimeAvenue Group does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites. 
III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.

14. GOVERNING LAW

I. The use of this website and these conditions is governed by and construed in accordance with the laws of Australia. 
II. Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
III. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

15. THIRD PARTY SITES

Websites operated by The PrimeAvenue Group may provide links to related third party sites. The PrimeAvenue Group is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.

16. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

I. All material on websites owned, operated, licensed or controlled by The PrimeAvenue Group, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by The PrimeAvenue Group its related companies or by other parties that have licensed their material to The PrimeAvenue Group. 
II. Material on any website owned, operated, licensed or controlled by The PrimeAvenue Group is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of The PrimeAvenue Group. 
III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of The PrimeAvenue Group copyrights, trademarks and proprietary rights and is prohibited.

17. FORCE MAJEURE

The PrimeAvenue Group is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond The PrimeAvenue Group’s control.

Delivery Information

If you are unsure of the delivery location or products availability, please give us a call:

- Australian Callers: 1300 994 622

- International Callers: +61 400 000 747

- Mon-Sun: from 6:00am to 8:00pm

General Delivery Information

A. Can I arrange an international products delivery?

Yes, please give us a call and we will arrange it for you. Australian Callers: 1300 994 622. International Callers: +61 400 000 747 Please note that $19.95 delivery and handling fee applies to all international deliveries.

B. Can I select a time for my products delivery?

You can select the latest time you would like the delivery to arrive. If you select 'by 7.00pm', your order will arrive anytime up to (before) 7.00pm on the day of delivery.

Available delivery times depend on the time you place your order and how far away the location is from our dispatch.

During Special Events, such as Mother's Day, Christmas or Valentine's Day, products delivery times are only set to 'by 5.00pm' for business addresses and 'by 7.00pm' for residential addresses. No VIP or timed deliveries are available during special events.

C. How much is product delivery?

Delivery charges start from $9.95. Charges are based on the time of ordering, the delivery location and what you choose as the delivery time.

To check how much is your delivery, please go through the Checkout once you have selected a product. 
Step 1 - Enter your Delivery Suburb 
Step 2 - Enter your Delivery Date
Step 3 - Select your Delivery Time option (deliveries can be made anytime up to or before selected time).

Your Product Delivery Charges will be calculated and displayed in your order total.

D. How do I know my products have been delivered?

To check, give us a call the next day.

Australian Callers: 1300 994 622.

International Callers: +61 400 000 747

E. What happens if I supply the wrong address?

Please be very careful in providing us with correct and up to date address information.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at a charge of 50% of the original order cost plus the additional delivery charge.

F. Are you sending products on the weekend?

We deliver our products on Saturdays. Deliveries are by 5.00pm or by 7.00pm and deliveries are not available for all locations. For more flexible deliveries, please select a weekday.

We generally do not deliver on Sundays, with the exception of Mother's Day Sunday.

G. Public Holiday Deliveries

PrimeAvenue is unable to deliver to certain locations during Public Holidays. Please be advised that delivery restrictions vary between States. To check if a delivery is possible give us a call.

Australian Callers: 1300 994 622.
International Callers: +61 400 000 747.

H. Delivering Your Product Order

At PrimeAvenue, we are aware that every product delivery is unique. To help us send your product gift smoothly, during the checkout process you’re required to select an ‘Address Type’ and then further delivery requirements.

I. Sending Products to a Business Address, ea. products delivery Sydney CBD?

You need to tell us whether we should:

Deliver to Reception.
Drop to Delivery Dock.
Please check that the recipient will be available on the day up until your selected delivery time.

PrimeAvenue is not responsible for orders not collected by the recipient on the delivery day from either the Mail Room or Reception areas of the business.

II. Sending Products to a Residential Address?

You’ll need to tell us whether we should

Leave the order by the front door of the house.
Leave the order by the back door of the house.
Leave order at foyer/reception of security building or apartment block.
Please note, if the courier does not deem it safe to leave the order, it will be returned to dispatch.

A courier may deem a delivery location unsafe if

There is no sheltered area to leave the goods away from street or public view
There is no access to the building, unit/apartment or no suitable place to leave the delivery.

III. Sending Products to a School Address?

You’ll need to tell us whether we should

Deliver to Reception/Administration Office
To resend, there will be a redelivery fee will apply.

It is required that you select a delivery time of by 3.00pm or earlier for school deliveries. Please consider when school holidays are on when placing your order.

Special Event Deliveries – Valentine’s Day, Mother’s Day, Christmas

 Mother’s Day Weekend: 10-12 May 2013

Christmas Deliveries: 10-24 December 2013
Valentine's Day: 14 February 2014
All orders placed during special event periods are final and PrimeAvenue will not accept any changes, amendments or cancellations to orders.

Delivery terms and conditions are subject to change during special event periods.